Terms and Conditions
Because we want to be sure that your event is successful and all your expectations for it are met, it is important that we (the “Caterer”) set out the terms and conditions on which we will provide our services to you (the “Customer”). These terms and conditions are valid across all Country Lane Group Limited owned and operated businesses.
The initial quote or online order is based on each customer’s initial instructions to us. If these alter after the initial quotation or online order a new estimate maybe submitted.
1. CONFIRMATION OF EVENT REQUIREMENTS
All of the Customer’s requirements for the event including food and beverage requirements, event times, venue set ups, and the number of guests attending must be received by the Caterer no later than seven (7) days prior to the event. All online order details must be provided on the order.
All of the Customer’s requirements for the event including food and beverage requirements, event times, venue set ups, and the number of guests attending must be received by the Caterer no later than seven (7) days prior to the event. All online order details must be provided on the order.
2. CONFIRMATION OF GUEST NUMBERS
The Customer must confirm to the Caterer a guaranteed minimum number of guests attending the event no later than COB on the day which is seven (7) days prior to the event.
The Caterer reserves the right to charge to the Customer’s account all catering, liquor, refreshments, equipment, and outdoor entertainment on the basis of this guaranteed minimum number of guests, regardless of whether or not the guaranteed minimum number of guests actually attends the event. By agreement between the Caterer and the Customer, the number of guests attending the event may be increased up to 24 hours prior to the event, and any such agreed increase in guest numbers will be charged for and paid by the Customer accordingly.
The Customer must confirm to the Caterer a guaranteed minimum number of guests attending the event no later than COB on the day which is seven (7) days prior to the event.
The Caterer reserves the right to charge to the Customer’s account all catering, liquor, refreshments, equipment, and outdoor entertainment on the basis of this guaranteed minimum number of guests, regardless of whether or not the guaranteed minimum number of guests actually attends the event. By agreement between the Caterer and the Customer, the number of guests attending the event may be increased up to 24 hours prior to the event, and any such agreed increase in guest numbers will be charged for and paid by the Customer accordingly.
3. PAYMENT
Unless otherwise agreed between the Caterer and the Customer in writing:
1. Payments will be accepted by way of cash, cheque, or direct credit into the Caterer’s bank account (please include customer number reference and name).
2. All online orders are processed via our online ordering system STRIPE. Any information regarding this payment method can be obtained by visiting the website stripe.com.
3. Where the Customer wishes to pay by credit card manually a 3% surcharge is added;
4. Unless otherwise agreed by the Caterer, the terms of payment are as follows:
4.1.A booking fee determine by the Caterer is payable by the Customer to the Caterer to secure
your date; and
4.2.The final invoice must be paid no later than two (2) days prior to the event; and, if payment is not made in accordance with these terms, the Caterer reserves the right to cancel the event upon giving two (2) working days notice in writing, where, terms 4.3 and 4.5 would apply.
5. The ‘caterer’ reserves all rights to take legal action, or recover any associated costs by engaging with a debt collection agency. All costs associated with debt recovery will be at the cost to the ‘Customer’.
6. Unless otherwise stated, all pricing is exclusive of Goods and Services Tax (GST) and this will be applied on the final invoice; except when orders are placed online then GST is already applied.
Unless otherwise agreed between the Caterer and the Customer in writing:
1. Payments will be accepted by way of cash, cheque, or direct credit into the Caterer’s bank account (please include customer number reference and name).
2. All online orders are processed via our online ordering system STRIPE. Any information regarding this payment method can be obtained by visiting the website stripe.com.
3. Where the Customer wishes to pay by credit card manually a 3% surcharge is added;
4. Unless otherwise agreed by the Caterer, the terms of payment are as follows:
4.1.A booking fee determine by the Caterer is payable by the Customer to the Caterer to secure
your date; and
4.2.The final invoice must be paid no later than two (2) days prior to the event; and, if payment is not made in accordance with these terms, the Caterer reserves the right to cancel the event upon giving two (2) working days notice in writing, where, terms 4.3 and 4.5 would apply.
5. The ‘caterer’ reserves all rights to take legal action, or recover any associated costs by engaging with a debt collection agency. All costs associated with debt recovery will be at the cost to the ‘Customer’.
6. Unless otherwise stated, all pricing is exclusive of Goods and Services Tax (GST) and this will be applied on the final invoice; except when orders are placed online then GST is already applied.
4. CANCELLATIONS
If the Customer cancels the event for any reason, then the following conditions apply:
1. Notice of cancellation must be given to the Caterer in writing; All cancellations except for those timeframes
outlined below will be charged a 20% administration fee, or; the booking fee is non-refundable.
2. If the cancellation notice is given less than two (2) weeks prior to the event, the Customer will incur a cancellation fee equal to 50% of the total costs of the event, or; the booking fee is non-refundable. Online orders will receive an 50% refund; or the Customer can choose to hold 80% of the amount paid as a credit and use at another time agreed with by the Caterer.
3. If the cancellation notice is given less than one (1) week prior to the event then no refund will be given; the customer will receive a credit to the value of 75% which can be use at another time agreed with by the Caterer.
4. If any form of entertainment or outside services has been booked by the Caterer for the event, a full charge for these services will be incurred by the Customer, or; at the discretion of the Caterer.
5. Force majeure: If any circumstance outside of the control of the Caterer or Customer occurs such as but not limited to war, strike, riot, crime or epidemic or any sudden legal changes, that prevent the Caterer or the Customer from fulfilling their obligations then please refer to the above points as outlined under 4. Cancellations.
If the Customer cancels the event for any reason, then the following conditions apply:
1. Notice of cancellation must be given to the Caterer in writing; All cancellations except for those timeframes
outlined below will be charged a 20% administration fee, or; the booking fee is non-refundable.
2. If the cancellation notice is given less than two (2) weeks prior to the event, the Customer will incur a cancellation fee equal to 50% of the total costs of the event, or; the booking fee is non-refundable. Online orders will receive an 50% refund; or the Customer can choose to hold 80% of the amount paid as a credit and use at another time agreed with by the Caterer.
3. If the cancellation notice is given less than one (1) week prior to the event then no refund will be given; the customer will receive a credit to the value of 75% which can be use at another time agreed with by the Caterer.
4. If any form of entertainment or outside services has been booked by the Caterer for the event, a full charge for these services will be incurred by the Customer, or; at the discretion of the Caterer.
5. Force majeure: If any circumstance outside of the control of the Caterer or Customer occurs such as but not limited to war, strike, riot, crime or epidemic or any sudden legal changes, that prevent the Caterer or the Customer from fulfilling their obligations then please refer to the above points as outlined under 4. Cancellations.
5. CARE OF VENUE
The Customer will take good care of and will not cause or allow any damage to be done to any place where the event is held (“venue”), or to any part or parts of such venue, or to any fittings, equipment, or other property at the venue, and the Customer will make good and pay for any damage whatsoever (including accidental damage), which is caused by any act or default or neglect of the Customer or by any of the Customer’s guests, or by any person attending the venue by reason of its use by the Customer for the event. Unless otherwise agreed by the Caterer, the Customer will be responsible for cleaning the venue at the end of the event and returning the venue to the condition it was in at the commencement of any hire or other arrangement.
The Customer will take good care of and will not cause or allow any damage to be done to any place where the event is held (“venue”), or to any part or parts of such venue, or to any fittings, equipment, or other property at the venue, and the Customer will make good and pay for any damage whatsoever (including accidental damage), which is caused by any act or default or neglect of the Customer or by any of the Customer’s guests, or by any person attending the venue by reason of its use by the Customer for the event. Unless otherwise agreed by the Caterer, the Customer will be responsible for cleaning the venue at the end of the event and returning the venue to the condition it was in at the commencement of any hire or other arrangement.
6. CATERER’S LIABILITY
Under no circumstances whatsoever will the Caterer accept responsibility or be liable for any damage or loss:
1. of or to any property, goods, articles or things placed, deposited, brought into or left at any venue, either by the Customer, the Customer’s guests or by any person attending the venue by reason of its use by the Customer for the event;
2. which is incurred or suffered by the Customer because the Caterer is unable to perform its obligations underthis Agreement by reason of any act of God, fire, storm, breakdown of machinery, failure of electricity supply, water leaks, operation of law or any other cause beyond the control of the Caterer, or which may cause the venue to be temporarily closed or the use of the venue by the Customer to be interrupted or cancelled.
Under no circumstances whatsoever will the Caterer accept responsibility or be liable for any damage or loss:
1. of or to any property, goods, articles or things placed, deposited, brought into or left at any venue, either by the Customer, the Customer’s guests or by any person attending the venue by reason of its use by the Customer for the event;
2. which is incurred or suffered by the Customer because the Caterer is unable to perform its obligations underthis Agreement by reason of any act of God, fire, storm, breakdown of machinery, failure of electricity supply, water leaks, operation of law or any other cause beyond the control of the Caterer, or which may cause the venue to be temporarily closed or the use of the venue by the Customer to be interrupted or cancelled.
7. CUSTOMER’S LIABILITY
The Customer will be liable for and will indemnify and keep indemnified the Caterer from and against any and all loss or damage incurred by the Caterer (other than fair wear and tear) which is a direct result of any unlawful, negligent or other act of the Customer, or the Customer’s guests attending the event, or any other person attending the venue by reason of its use by the Customer for the event.
The Customer will be liable for and will indemnify and keep indemnified the Caterer from and against any and all loss or damage incurred by the Caterer (other than fair wear and tear) which is a direct result of any unlawful, negligent or other act of the Customer, or the Customer’s guests attending the event, or any other person attending the venue by reason of its use by the Customer for the event.
8. AGREEMENT
The terms of this Agreement as set out above are hereby accepted by the Customer and the Caterer. The Caterer does have the right to update these terms at any time. By paying and confirming your catering you are deemed to have read and understood these.
The terms of this Agreement as set out above are hereby accepted by the Customer and the Caterer. The Caterer does have the right to update these terms at any time. By paying and confirming your catering you are deemed to have read and understood these.
